Conditions of sale
The website www.lartiere.com of the company GRAFICHE DELL’ARTIERE SRL
based in via L.Romagnoli 5/2 , 40010 Bentivoglio (Bologna), Italy, Company
Registration no. 42314, Economic Administrative Index 296184, VAT no. IT00629241209, contains the catalogue of the volumes published and sold by Grafiche Dell’Artiere srl.
By making an online purchase, the user agrees to these General Conditions of Sale.
The personal data transmitted, which is necessary for the shipment of the purchased volumes, shall be processed pursuant to Italian data protection legislation (Italian Legislative Decree 196/2003 – Personal data protection code).
Each order of volumes submitted to Grafiche dell’Artiere srl by a customer represents a contractual proposal by the Customer and will therefore be binding on
Grafiche dell’Artiere srl only if and when it is accepted.
Grafiche dell’Artiere srl will provide email notification of such acceptance after checking the completeness and correctness of the order and ensuring that the
ordered volumes are available.
The contract shall be considered entered into by both parties when the definitive confirmation email sent by Grafiche dell’Artiere srl reaches the mail server used by the Customer.
These General conditions are regulated by Italian Legislative Decree no. 206, dated September 6, 2005 and by Italian Legislative Decree no. 70 dated April 9, 2003, implementing Directive 2000/31/EC on certain legal aspects of services, with particular reference to e-commerce.
Shipping times and costs
Grafiche Dell’Artiere SRL delivers via courier directly to the address specified by the Customers when placing their order for destinations in Italy and Europe.
For orders from outside Europe, the goods are delivered duty unpaid and customs duties will be the Customer’s responsibility.
Please note that it is not possible to schedule the time of delivery.
Delivery times could be longer around the holiday period. Couriers do not deliver on 25/12, 26/12 and 01/01, as well as 15/8 in many European countries and on weekends.
Grafiche dell’Artiere srl delivers throughout Italy, Europe, and the rest of the world using major integrated logistics companies.
Shipping costs for each order are indicated in the summary table of our publications.
WHAT TO DO UPON DELIVERY
Grafiche dell’Artiere srl guarantees that ordered volumes will be delivered in perfect condition. Upon delivery of the volumes by the courier, please check that:
• The number of items corresponds to that indicated on the accompanying document – invoice
• The type and quality of the products, indicated on the packaging, corresponds to that indicated on the invoice
• The packaging is intact and not damaged or wet
• The receipt inside the package must be retained
If the number of packages does not correspond to your order or the packaging is damaged, you should inform the carrier of the problem and report it immediately to Grafiche dell’Artiere via e-mail, with photos of the product and a copy of the consignment note.
METHODS OF PAYMENT:
Customers can choose to make payments on-line via credit card, bank transfer or prepaid credit card. In any case, the contract shall be considered entered into by both parties when the customer receives the confirmation for acceptance, without prejudice to the right of Grafiche dell’Artiere to demand payments due and to make the shipment only after payment has been received. Invoices valid for tax purposes will be issued for the volumes ordered upon payment.
Right of withdrawal
The customer has the right to withdraw from the contract and Grafiche dell’Artiere srl will refund all payments made by the customer on the return of the purchased product within 14 working days from receipt, under the following conditions:
– The customer must send a written notice by registered letter with return receipt, within 14 working days from receipt of the product to the following address: Grafiche dell’Artiere srl, Via L.Romagnoli 5/2, 40010 Bentivoglio (BOLOGNA), ITALY or
– The customer must send a written notice by certified email to firstname.lastname@example.org within 14 working days from receipt of product
The details of the bank account to which the transfer is to be made (IBAN for the Current Account of the person to whom the invoice relates), in this case you must provide authorisation to credit the amount to this bank account.
The product must be returned no later than 14 days from the date of receipt of the goods, in the same condition as it was delivered, intact and unused, in the same package, which must not be damaged.
Package the products carefully to prevent any damage.
Return shipping costs shall be paid by the customer, who shall be responsible for the goods until the package reaches our warehouse.
Transfer processing time: if the procedure indicated above is followed, the amount paid, excluding shipping costs, (art. 5, paragraph 6 of Italian Legislative Decree no. 185 dated May 22, 1999) will be credited within 14 working days from receipt of the goods.
The Court of Bologna shall have jurisdiction over any dispute that may arise; Italian Law shall be applicable.